The Ultimate Guide to Choosing a Delivery Restaurant POS System

Take a look at delivery restaurant POS systems.

Tailor-made for dealing with online orders and delivery management, they can make a big difference for modern food businesses. With advanced features and integrations, a restaurant delivery POS system can significantly optimize operations and enhance customer satisfaction.

Key Takeaways

• Choose a POS that fits your delivery restaurant’s unique requirements.
• Ensure the POS system integrates smoothly with your existing tools.
• Opt for a system easy for your staff to learn and use.
• Select a POS that can grow with your restaurant’s needs.
• Invest in a system that is adaptable to new technologies and industry trends.

Key Features of a Delivery Restaurant POS System

Order Management

A good restaurant point-of-sale system offers comprehensive order management capabilities. This includes centralized order processing that integrates with your website and online ordering platforms. By prioritizing orders and ensuring they are efficiently routed to the kitchen staff, the system helps manage all your orders seamlessly, whether dine-in, takeaway, or delivery.

Delivery Management

Effective delivery management is vital for any food business offering delivery services. A specialized delivery restaurant POS software includes real-time delivery tracking, route optimization for delivery drivers, and tools to manage curbside pickup. These features ensure that your deliveries are timely and efficient, enhancing the overall customer experience.

Customer Relationship Management (CRM)

A quality POS system includes CRM features that help build and maintain relationships with loyal customers. These systems store customer profiles, track order history, and enable personalized marketing campaigns. By understanding customer preferences and behaviors, restaurant owners can create targeted promotions that drive repeat business.

Inventory Management

An efficient inventory management system reduces waste and maintains optimal stock levels. The POS system provides real-time inventory tracking, automated reordering, and detailed reports on stock usage. This helps restaurant operations run smoothly and ensures that popular menu items are always available.

Payment Processing

Modern POS systems offer multiple payment options to cater to diverse customer preferences. These systems make transactions quick and easy, from credit and debit cards to mobile payments and contactless solutions. Integration with payment processing platforms also ensures secure and reliable payment handling, which is essential for maintaining customer trust and satisfaction.

Benefits of Using a Delivery Restaurant POS System

There are many benefits for restaurants when integrating online ordering with delivery options into their POS systems. Here are some of the key advantages:

Increased Revenue

With the ease of ordering food from their smartphones, customers can place orders for delivery, even if they cannot visit the restaurant in person. This can help quick-service restaurants tap into a new customer base and generate additional revenue.

Expanded Customer Base

Restaurants can expand their customer base to people who may have yet to visit the restaurant. This can help restaurants gain new customers, increase brand awareness, and build customer loyalty.

Streamlined Operations

By managing all orders and payments in one place, restaurants can reduce errors, save time, and improve efficiency. This can reduce the workload for restaurant staff and free up time for them to focus on other tasks.

Better Inventory Management

Inventory can be better managed since restaurant POS systems automatically update inventory levels as online orders are placed, reducing the risk of running out of stock or overselling items.

Improved Profitability

With an online ordering system, restaurants can improve their profitability by generating additional revenue without incurring other expenses, such as rent, utilities, and staffing costs associated with opening a new location.

Increased Order Frequency

Restaurants can increase the frequency of orders by making it easier for customers to order food. This can help boost revenue and build customer loyalty, as customers are more likely to return with a positive experience.

Better Customer Data

Integrating online ordering with a delivery option into restaurant POS systems can help restaurants collect valuable customer data. This data can be used to personalize offers, promotions, and marketing campaigns, improving the effectiveness of these efforts.

Benefits and Impact On Restaurant Customer Service

Increased Convenience

It provides customers with greater convenience. Customers can order food from the comfort of their homes or workplaces and have it delivered directly to their doorstep without physically visiting the restaurant. This can help improve customer satisfaction and build loyalty.

Personalized Service

Restaurants can collect valuable customer data by integrating online ordering and delivery into a POS system. This data can be used to personalize the customer experience, including offering personalized promotions, recommending menu items based on past orders, and addressing customer preferences.

Improved Speed of Service

With a streamlined order management process, restaurants can fulfill orders more quickly, reducing customers’ wait times.

Better Order Accuracy

Restaurants can improve the accuracy of orders when integrated into a POS system. This is because orders are entered into the system directly, reducing the risk of errors that can occur with manual order-taking.

Real-Time Order Tracking

Some services monitor online orders in real time, allowing customers to know exactly when their food will be delivered. This can help improve the customer experience and reduce customer frustration.

Top Delivery Restaurant POS Systems

We have sampled various products, and these three stand out as the top delivery restaurant POS systems.

Revel Systems

Thanks to its many capabilities, Revel Systems is our number one recommended POS for restaurant delivery services.

This system is designed to streamline your restaurant operations, making it an ideal choice for both established restaurants and new ventures.

One key advantage of Revel Systems is its flexibility in software and hardware options. You can choose from various alternative iPad stands, such as the Revel L Stand and the Revel C Stand, designed to provide stability and ease of use.

Additionally, the system supports a range of Apple iPad tablets, including the iPad Pro, iPad 10.2, and iPad Mini, allowing you to select the best fit for your business needs.

Revel Systems excels in enhancing operational efficiency and customer experience. Its intuitive interface simplifies the order-taking process, ensuring that all your delivery orders are accurately processed and tracked.

This POS system is built to handle high-volume environments, making it perfect for busy restaurants that need to efficiently manage multiple locations and delivery drivers.

With its comprehensive tools and capabilities, Revel Systems offers an all-in-one solution for managing your restaurant’s delivery operations.

Key Features of Revel Systems

• Customer Display System: Enhance customer interaction with kitchen display systems that show order details and promotions, improving transparency and satisfaction.
• Always On Mode: Ensure uninterrupted service even during internet outages, maintaining order processing and customer service without delays.
• Menu Building: Easily create and manage your restaurant’s menu, making updates simple and quick to keep up with seasonal changes and promotions.
• Mobile Order Takers: Equip your staff with mobile devices to take orders on the go, reducing wait times and increasing efficiency in busy environments.
• Customize a Loyalty Program: Build and tailor loyalty programs to reward regular customers, encouraging repeat business and enhancing customer loyalty.
• Employee Management: Track employee performance, manage schedules, and streamline payroll processes, all within the POS system.
• Stock Management: With efficient stock management tools, you can keep real-time track of your inventory, set up automatic reordering, and reduce waste.
• Self-Service Kiosk: Offer customers the convenience of self-service ordering, reducing wait times and improving the overall dining experience.

SpotOn

SpotOn POS emerges as our second-best recommended product for restaurant businesses. This POS system stands out for its ability to streamline operations and enhance customer experiences, making it an invaluable asset for any restaurant looking to improve efficiency and service quality.

SpotOn offers a fast mobile handheld POS terminal that can significantly improve restaurant efficiency. A restaurant can serve five or more additional tables per day by adding three mobile handhelds.

This feature is crucial for busy restaurants looking to optimize their operations and serve more customers in less time.

Additionally, SpotOn’s online and offline operations integration ensures a unified customer experience, making it easier for restaurants to manage orders and payments efficiently.

Are you looking for a POS system with a user-friendly interface to facilitate your work? SpotOn is an excellent choice.

Key Features of SpotOn POS

• Online Ordering Integration: Connect online and offline operations for a unified customer experience. SpotOn’s ordering integration allows customers to place orders through the restaurant’s website or app, which are then synchronized with the POS system for efficient processing.
• Cloud Reporting: Access insightful analytics and reports from anywhere, empowering data-driven decisions. Its cloud-based reporting feature enables restaurant owners to monitor sales, track inventory, and analyze customer behavior in real-time.
• Credit Card Processing: Secure and efficient payment processing for customer convenience. These solutions are fast, reliable, and compliant with industry standards, ensuring a seamless payment experience for customers.
• Mobile Terminals: Equip your team with mobile POS terminals for enhanced flexibility and improved customer service.
• Marketing Tools: Drive customer engagement through targeted marketing campaigns, discounts, and promotions. SpotOn offers a range of marketing tools, including email marketing, social media integration, and loyalty programs, to help restaurants attract new customers, retain existing ones, and increase revenue.
• Reservation and Waitlist Management: This feature simplifies table management and reservations for restaurants or venues. It allows restaurants to efficiently manage table availability, reduce wait times, and improve the overall dining experience for customers.
• Delivery Management: Integrate delivery solutions to facilitate and manage deliveries efficiently. This feature allows restaurants to streamline the delivery process, track orders in real-time, and provide customers with accurate delivery estimates, improving efficiency and customer satisfaction.

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SkyTab

Our other recommended product is the SkyTab POS, which is available in two options: SkyTab™ & FuturePOS and SkyTab™ Solo.

SkyTab™ is a game-changing tool designed to propel your restaurant business forward. It offers a comprehensive mobile payment and marketing solution that elevates operations and ensures an unparalleled customer experience.

With SkyTab POS, you can integrate pay-at-table convenience, streamline curbside payments, and optimize delivery service transactions, especially when integrated with FuturePOS.

This comprehensive solution includes functionalities like email marketing and customer feedback, ensuring your business stays ahead.

On the other hand, SkyTab™ Solo is a standalone solution that enables you to accept EMV chip card payments on the go, regardless of your current POS or payment processor.

Built with cutting-edge 4G Wi-Fi technology, SkyTab™ Solo is perfect for businesses requiring flexibility in accepting payments curbside or on the road, especially for delivery orders.

Key Features of SkyTab POS

• Lifetime Hardware Warranty: Each SkyTab™ terminal has a lifetime warranty, ensuring durability and reliability.
• Payments On-The-Go: Accept EMV chip card payments securely, with contactless payment options available for customer convenience.
• Reorder & Save Time: Enable waitstaff to turn tables faster by eliminating the need to walk back and forth to the POS system for basic functions.
• Increase Tip Percentages: Add tips directly on the terminal with clear, easy-to-read prompts for customers.
• Email Marketing: Grow your email marketing database by collecting email addresses during checkout, with customers opting in for updates and special offers.
• Customer Ratings & Alerts: Prompt customers to rate their experience and alert management if any issues exist, allowing for immediate resolution.
• Wi-Fi & 4G Enabled: Both SkyTab™ options come equipped with Wi-Fi and 4G capability, enabling connectivity wherever you are.
• Online Ordering: Integrate online ordering into your business, catering to customers’ evolving preferences.
• Incredible Tech Support: Receive unparalleled assistance with setup, troubleshooting, and sales support.
• Superior Touch Response Time: Enjoy efficiency with a responsive and intuitive touch interface for quick and accurate service.

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How to Choose the Right POS System for Your Delivery Restaurant

When selecting a POS system for your delivery restaurant, several factors should be considered to ensure it meets your business’s unique requirements:

• Assess Your Needs: Identify the specific needs of your delivery restaurant, such as order processing, inventory control, and customer relationship management (CRM) tools.
• Check Integration Capabilities: Ensure that the POS system integrates seamlessly with other essential tools and software you use, such as accounting software, online ordering platforms, and delivery management systems.
• Evaluate User-Friendliness: Choose a POS system that is intuitive and easy for your staff to use. A user-friendly interface can help reduce training time and minimize errors during order processing.
• Consider Scalability: Select a POS system that can grow with your business. Choose a solution that offers scalability, allowing you to add new features or expand to multiple locations as your restaurant grows.
• Review Customer Support: Look for a POS provider with reliable customer support. This can be crucial for troubleshooting issues quickly and minimizing downtime that could impact your delivery operations.
• Ensure Security: Security is paramount when handling customer payment information. To protect customer data, choose a POS system that complies with the Payment Card Industry Data Security Standard (PCI DSS).

Conclusion

A good delivery restaurant POS system will help any business thrive and grow, providing essential tools for efficient operations, seamless transactions, and enhanced customer experiences. Choose a POS system that aligns with your unique needs and goals to propel your delivery restaurant to new heights. Take action today to elevate your business with the right POS solution.

To fully explore the specific benefits for your restaurant or business, book a demonstration with us so we can look at your operations and provide you with the best POS system solutions for your needs.